I’ve recently started listening to the Audibook version of Abundance. One of the things that was mentioned in the very beginning was this idea that by improving living conditions in one country we’re actually improving them world wide. I’ve always felt this way but I’ve never really thought about, or heard a strong argument in support of it. Listening to that section of the book made me start thinking about how that spreads into other parts of our lives.
For example, one of my many hats involves me acting as CRM tech support to small businesses. It often involves me doing minor tweaks to a system that a client could easily learn to do themselves. These tweaks include changes to emails that are sent out or changing who a task to follow up with a client goes to. In the past I felt that I was doing the client a favor by quickly knocking out these small issues for them. However a few weeks ago I decided to see what would happen if I started making training documents that I would send along with every request. Rather than just replying to emails with some variation of, “No problem, this is all done for you.” I started replying with, “I just completed this for you, and I’ve attached a guide on exactly what I did and how I did it.” Obviously this isn’t always feasible but if I have time I’ll try my best to put something together.
For clients with key staff that I interact with I did something similar, with the added step of making sure the staff had the correct permissions, and if they didn’t forwarding the guide to the person who did.
What I found was pretty remarkable, by helping the clients learn one small piece of the back end of these systems they started to actually want to learn the rest of it. Obviously this won’t work for everyone, but watching people I’ve been communicating with for months suddenly get excited about learning something that they had always asked me to do is pretty remarkable.
Since I’ve started doing this the number of support requests I receive has actually decreased pretty significantly. On top of that I’m finding that some clients are taking a certain degree of ownership over everything that they do. I’ve started applying a similar approach to other areas of my life as well. For example, trying to get close friends on board with a diet or exercise regimen. It may seem like I’m being overly helpful or accommodating to completely change a workout schedule to include someone. But the reality is I’m actually more likely to achieve my goals when their’s are aligned with mine.
If you’re interacting in any world for the long run it makes sense to try and improve it. Whether that’s the planet with a donation to a water charity, or your work world by teaching someone a new skill set. Improving situations for yourself and those around you is almost always easier than it seems.